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MobilityScootersM A L L O R C A

Privacy Policy

Last updated: May 2025

Mobility Scooters Mallorca / Lowerhire (“we”, “us”, “our”) is committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and your rights in relation to it.

1. What Data We Collect

We collect personal data only when you voluntarily provide it to us — for example when submitting an enquiry form or making a booking. The data we may collect includes:

  • •Full name
  • •Email address
  • •Phone number
  • •Holiday accommodation address (for delivery)
  • •Hire dates and equipment requirements

We do not collect payment card details directly. Any payments are handled by secure third-party processors.

2. How We Use Your Data

Your data is used solely to process and manage your hire enquiry or booking. This includes:

  • •Responding to your enquiry or confirming your booking
  • •Arranging delivery and collection of equipment
  • •Communicating about your hire (e.g. reminders, changes)
  • •Providing customer support during your rental period

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses minimal cookies. We may use analytics cookies (e.g. Google Analytics) to understand how visitors use the site so we can improve it. These cookies do not collect personally identifiable information. You can disable cookies through your browser settings at any time.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of your hire and a reasonable period thereafter for customer support and legal compliance. Enquiry data for bookings that do not proceed is deleted within 12 months.

5. Your Rights

Under applicable data protection legislation, you have the right to:

  • •Access the personal data we hold about you
  • •Request correction of inaccurate data
  • •Request deletion of your data
  • •Object to or restrict processing of your data
  • •Withdraw consent at any time (where processing is based on consent)

6. Contact for Data Requests

For any data-related requests or questions, please contact us directly. We aim to respond to all data requests within 30 days.

7. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. Your continued use of the site constitutes acceptance of any changes.